I spend a lot of time thinking about what is important in my life, what I want to work toward, and why I want to work toward those things. Its not always an easy and enjoyable task, and I find that if I get away from it for a little while, unimportant things slip back in. In order to stay on top of things and focus on the important, I find that it is helpful to think about the deep why behind my actions, habits, and daily routines. The most important questions I ask myself focus on whether I am doing something because I am trying to make the world a better place, or whether I am doing something out of my own self-interest. I know I will never detach self-interest from what I do, but at least I can try to align my self-interest with things that help improve the world as opposed to things that simply show off how awesome I think I am.
“Pursuing what’s meaningful is important, but just as important is understanding why we’re pursuing what we’re pursuing and how we’re undertaking that pursuit. Pay attention to the why behind your actions, and the how and what become a lot easier to define and control.” Colin Wright ends one of the chapters in his book Becoming Who We Need To Be with that quote. It is advice we hear a lot but that I don’t think we always actually follow. Part of the reason we don’t always follow that advice is because it is usually packaged as “follow your passion” or “if you do what you love you will never really work a day in your life.” This line of advice giving isn’t too helpful and puts pressure on us to have the perfect job we love or else we feel that we are doing it all wrong. Better advice for us is to look inside and try to understand our motivations, ask ourselves what it is that drives us toward our goals, ask if that is reasonable and in the best interest of society, and adjust so that we are operating in a way that is designed to make the world a better place instead of only operating in a way to maximize the pleasure we find in the world.
I truly believe that better understanding our motivations and being honest with ourselves about the forces that drive us will help us realign our lives in a more positive direction. When we truly examine ourselves we will not want to find that we are working hard, hitting the gym at 5 a.m., and doing everything we do just to show off to others or just to buy new things that will impress others. We will find that we are more fulfilled when we align our days around pursuits and goals focused on building communities, helping other people, creating meaningful relationships, and trying to solve problems for other people. This may not immediately change every aspect of our life, but it will allow us to slowly build habits and ways of thinking that help us make better choices that minimize our selfishness and propel us toward meaningful goals.
Yesterday I wrote about how easy it can be to solve the wrong problem. When we go to meetings, chat with someone during a lunch break, or are working in a group on a project, it can become very easy to start complaining about whatever thing happens to be annoying us at that moment. Whatever issue we just had to deal with can be a bit overwhelming and can come to dominate our thoughts. However, the issue we just dealt with may not actually be the big thing at the heart of our problems. We might be annoyed by the way a particular form is being completed by another person or by a team’s inability to come together to finalize a draft of a new project, but the real challenge may be something deeper and more significant. If we don’t access that deeper level, then we are not actually doing anything that will help us or our organization improve when we complain at a surface level about some annoyance.
In his book The Coaching Habit, Michael Bungay Stanier has a recommendation for us to get to this deeper level. Throughout his entire book he encourages us to be better listeners and to ask the right questions to get our conversations moving in the right direction. His advice to get to the big issue is to ask, “What’s the real challenge here for you?” Whether we ask this to ourselves or to someone we are coaching, the result is a more deep consideration of the situation that is leading to frustration or bad outcomes. Bungay Stanier describes the question this way, “This is the question that will help slow down the rush to action, so you spend time solving the real problem, not just the first problem.”
Bungay Stanier explains that we will always have multiple problems to deal with, but that not all problems are created equal. Some will be more pressing then others and some will stem from larger more structural problems. Asking what the real challenge is can help develop thoughts on the larger issues at the core. Adding the “for you” part of the question dials in on the specific details that are in the individual’s (or your own) control, as opposed to details that are too vague and general to be something we can address directly. It also helps the question be more personal and aim toward individual growth and opportunity.
The Coaching Habit helps us get beyond simple venting and complaining to have more constructive and thoughtful discussions. Learning to listen and understanding how questions can help shape the direction of our conversations is crucial for successful coaching and even for successful introspection. Understanding our real challenge and then helping others dial in on their real challenges can drive new growth and productivity.
Michael Bungay Stanier starts one of the chapters in his book The Coaching Habit with a quote from Jonas Salk, “What people think of as the moment of discovery is really the discovery of the question.” This quote is fitting because Bungay Stanier’s premise in The Coaching Habit is that we too often focus on giving orders, directing people, telling others what should be done, and giving advice. Bungay Stanier turns the role of the coach around and suggests that coaches should let other do the talking and advice giving. The job of the coach, in his view, is to get the individual speaking and to constantly ask questions to help the other person in a process of self-discovery.
Asking more questions does not translate into constantly asking why or how come. It is about listening to the individual and getting them to describe their challenges more completely and to help them visualize improved opportunities and strategies for success. The individual you are working with is the expert in their life, even if they don’t know it. You, no matter how well you know the other person, are not truly an expert in their life and any advice or direction that you provide will necessarily be short sighted.
I recently read Robin Hanson’s The Elephant In The Brain in which he argues that much of human behavior is guided by motivations and agendas that we keep secret, even to our selves. Our behaviors are shaped by goals and desires that we don’t necessarily want to share with others because they are self-serving and potentially break with social norms. If we assume that everyone is acting based on self-interest and hidden motivations (at least part of the time), then we have to assume that as coaches we don’t always know or receive the actual answer that describes someone’s behavior. If we are coaching and working with someone, we can ask questions that get them to think about their hidden agendas and better understand and acknowledge what is happening internally. It would be defeating to try to force and individual to state their hidden motive, so we should not question it too relentlessly, but we should help them acknowledge it in their own mind.
Ultimately, asking questions helps you and the other person become more introspective. Giving advice does not help the other person because it is advice and direction coming from your limited perspective. A better approach is to ask questions that help expand the scope of consideration and perception for the other person, helping them find the answer themselves and helping them become more self-aware.
In his book The Coaching Habit, Michael Bungay Stanier helps us see what makes a good coach. The key lesson that he shares with us is that a good coach does more listening than talking, something that seems to cut against our ideas of coaching in the United States. Good coaches don’t hog all of the speaking time and our vision of a good coach who has an anecdote for every situation with instructions and life lessons is not the kind of coach that we actually want or that will help us grow and improve. If we want to be good coaches, we need to learn that listening rather than advice and direction giving can be the most powerful tool in a coaches box.
Bungay Stanier writes, “when you’re asking questions you might feel less certain about whether you’re being useful, the conversation can feel slower and you might feel like you’ve somewhat lost control of the conversation (and indeed you have. that’s called “empowering”). Put like that it doesn’t sound like a good offer.” I know for myself, whether I think about a sports coach, a business coach, or even a life coach, I picture some wise person who can tell me what to think and tell me what to look out for, but when I think about Bungay Stanier’s ideas of what a coach is (particularly a life or professional coach) I see the ways that my ideal vision falls short. A strong coach helps you discover solutions and approaches to challenges that work for you. They help you grow and develop by helping you learn, become more self aware, and solidify your often tangled and jumbled thoughts.
Good coaches ask questions because it forces the person they are working with to think deeply and try to find their own answers. Giving advice is good and providing direction is helpful, but Bungay Stanier would argue that nudging an individual and asking them questions helps them grow in ways that simply telling them something does not. When we respond to questions we think more deeply about our past, our goals, and what has or has not worked for us. We think about ways we could approach things differently or try new solutions. Telling someone something directly just gives them one point of view, and not necessarily the point of view that will help them the most based on their own history and experience. What listening and asking questions does is empower the other person to solve their own problems and learn more about themselves and the options at hand.