Tag: Communication

The Need Behind Requests

Posted on by jabittan
Something interesting in a lot of human communication is how frequently we address something without saying anything explicit about the the thing we are addressing. We talk about one topic but are often implicitly or sneakily also talking about another thing. The front conversation is what we are actually saying and the literal words of our speech, but there is also a hidden back conversation taking place that others may or may not be aware of.

 

This type of communication can be very helpful for humans. We can hint at something or subtly reference a topic that may be seen as taboo in some cultures, groups, or settings. The way that people react to these quick and hidden references tells us a lot about who we are around and helps us shape the conversations we have, even if we are not consciously aware of the messages or even of other people’s reactions. Michael Bungay Stanier addresses one form of this hidden background conversation in his book The Coaching Habit when he looks at the way we use requests in the work place.

 

We often try to soften our conversation when giving people orders or requesting that people complete specific tasks. Saying “do this now” or “complete this by this date and time” can sometimes be too forceful or inappropriate depending on the work culture, group dynamics, and team member roles. One way, but certainly not the only way, we soften our speech is by using the word “want”. Bungay Stanier looks at “want” construction in his book and helps the reader think through what is being said in the background when we say something like “I want you to complete this by December 2nd.” His careful analysis is useful if our goal is to be more clear with our own communication in explaining what work needs to be done by a set deadline.

 

First, Bungay Stanier encourages us to look behind what is being said to try to understand why types of needs are driving the conversation. He writes, “You can see that recognizing the need gives you a better understanding of how you might address the want. And there’s a flip side to that as well. As you frame your own request for what you want, see if you can articulate what the need is behind the request.”

 

When someone above you in the organization says, “I would like to have that report done by the 2nd” he is asking you to complete something because he has some type of need behind the report. That underlying need is greater than the individual report, but your work helps support his need. In this way, the sub conversation is “we have an important meeting on the 4th, and we really need to show that we are well prepared going into that meeting. The data in the report is key to us having all the information we need, and we need to finish the report in time to give us a chance to review and prep for the meeting on the 4th.” Being aware of the why and understanding the sub-context helps us better address the actual request. We can take this awareness and use it in our own conversations so that we are making sure that the why behind our requests is not hidden and lost in a sub-conversation (although if your why behind a request is “to make me look good”, you may want to rethink your actions and initial request).

A Father-Daughter Science Connection

Posted on by jabittan
Amanda Gefter’s book Trespassing on Einstein’s Lawn is about her journey with her father through the world of physics and how she crash landed in a career as a science journalist. Early on in the book she describes how she and her father connected through science, with a quick passage that I think many of us can relate to. “As a dogmatically skeptical teenager, I had my own Zen-like practice of zoning out when adults offered me advice, but when it came to my father I listened—maybe because when he spoke it sounded less like an authoritarian command and more like the confession of a secret. It is all an illusion. Now here he was speaking in the same quietly intense tone, leaning in so as not to let the other diners overhear, asking me how I’d define nothing.”

 

Gefter’s quote about her dad really resonates with me. We all want to be included in important discussions and we all want to feel that we are on the inside of a secret. A way to connect with people and spark their interest in science and challenging subjects, is to pose challenging and almost paradoxical questions in a way that encourages wild answers and gives the other person a chance to be part of the secret inside team trying to find the best possible answer. I listen to a lot of science podcasts, and many of the best engage with their audience in this way. They may not be in the same room washing dishes with me or in the car driving down the freeway with me, but they still manage to pose a question which sounds simple, but requires deep and complex thought. Personally I think the public in general needs to be more engaged with science and scientific thinking, but in particular, this is something we need to instill in our children from a young age. Gefter, as an teenage outsider, was inspired by her father’s questions about science in a way that she was not inspired by her actual classes at school.

 

The way we speak with kids and teenagers is important. I do not have kids, but I did coach cross country and track and field as I worked through my undergraduate degree, and I hope to find a way to get back to working with high school students in the future. Gefter’s quote shows us the importance of how we craft messages to teenagers. The content alone is not enough to inspire teenagers and if we have a lesson or a message that we think is crucial for them, we must find a way to brand that message so that it is not an authoritarian command driving them to zone out and ignore us. We must take our important messages and lessons and communicate them in a way that is interesting and in a way that allows teenagers to investigate for themselves and begin to build their own abilities to reason with the world. Gefter’s father was a radiologist, and as a medically trained scientist he had the authority to speak on various science topics, but he did not just throw answers at his daughter like knives shooting through her doubt to tear her faulty reasoning apart, he invited her to offer answers and theories, and then invited her to work through her thoughts with him.

 

Whether we speak with teenagers, toddlers, or grown adults, I think the message holds. Invite curiosity and place your ego in the back seat. Do not challenge your audience with difficult scientific questions just to demonstrate your superior knowledge of a subject, but rather use challenging questions to show the complexity and vast beauty of unknown science. Invite your listener to be part of the secret team trying to think through the challenges of our time.

The Words We Use

Posted on by jabittan
Have you ever had a disagreement with someone only to find out that you both agree on the same concept or principle, but you just don’t agree on semantics and vocabulary definitions? Author Colin Wright looked at this phenomenon within relationships in his book, Some Thoughts About Relationships. Wright has three rules regarding communication in relationships and his first rule is to keep in mind how other people use vocabulary different.

My college undergraduate major was Spanish, and I took linguistic classes in English and Spanish, so I am always drawn to conversations and discussions surrounding the use of language to express complex ideas with random sounds organized together. I love the different uses of language across a nation or across multiple nations, so Wright’s first rule of relationship communication is a natural fit for me. In describing his rule he writes, “The vocabularies we use for things are different from person to person, and as such, incredibly important words like “relationship” and “love” and even “communication” will mean something slightly, or vastly different to each individual who uses them.”

It is not often that we discuss how language is used with the people in our lives, and in daily conversation we certainly don’t often dive into questions regarding the different meanings we all have with the same set of words. Wright’s description of vocabulary means that we are living in an unavoidable world of telephone, where the words can be the same, but what has been said is different from person to person.

Being honest and open in relationships requires strong communication practices that can be inhibited when we are not discussing the same idea with the same concepts arising from the same meaning in the vocabulary we use. It is worth being more aware of one’s own vocabulary to better recognize situations where communication is taking place, but miscommunication is obstructing the meaning of what is being said.

Connecting with Technology

Posted on by jabittan
It is easy to become wrapped up in the criticisms and shortcoming of technology, especially when criticizing technology also allows us to criticize younger generations and place our age cohort on a shining pedestal, but we should also consider how technology is at times neither good nor bad, but just different. Author Colin Wright provides a unique view into the use of technology for connection and communication in his book, Come Back Frayed.  He writes about the freedom that technology provides him and how it allows him to live a life that previously was not possible.

 

“I can be whomever I want because there’s no one to regulate me, to passively or intentionally box me in, to pressure me into becoming an archetype of myself.
    In real life, the line is not so clear.”

 

His quote comes after he explains the freedom granted to him by technology and his life style. The technology allows him to produce content from anywhere on the planet and to sell his work across the globe. It allows him to get away from typical work schedules, and allows him to have any office anywhere he has decent internet connections. His life is no longer dictated by demands that many people face like mortgages, regular job hours, or a commute. Without a family Wright is also able to explore and live without expectations from others allowing his work to take the shape that he wants wherever on the globe he lives.

 

On its own, the above paragraph is not very insightful. After having read much of Wrights work however, additional possibilities  provided to Wright by technology begin to jump out. He describes himself as a major introvert, preferring time to himself over time with others. Before technology he probably could have managed his time on his own well, but he certainly could not have had the same experiences and freedoms. When we criticize technology for allowing people to communicate and interact without ever truly meeting and knowing each other, we are ultimately just criticizing people for not communicating the way we want them to or expect ourselves to communicate. For those who would struggle without technology, there is a real power in the communicative possibilities provided. Perhaps these individuals would have adjusted and still found success in the pre-internet communication world, but we should recognize the new opportunities it provides to interact in the world and be active and engaged human beings despite shy tendencies.

Exchanging Ideas with Others

Posted on by jabittan
“Today, I’m of the opinion that if you want to reach someone, to really communicate in a language they understand and trust, you have to be more flexible.” Colin Wright expresses this idea early in his book Come Back Frayed to introduce some of the changes he has experienced in the mediums we use to communicate in the 21st century.

 

Wright’s book is an exploration of his time spent living in the Philippines, detailing how he has learned to adjust to challenging climates, new cultures, and new demands on his time as an author connected to the world in a sea of evolving media. “There was a time when people who watched videos online were a mystery to me, and I was content to write words I hoped to someday convince someone to read. There was a time when I felt my writing, vocabulary encoded with twenty-six bit alphabetic iconography, was the sole practical and relevant mechanism I had of presenting and exchanging ideas with others.”

 

Together his quotes show the varied nature of communication today, and the importance of learning to reach people through a variety of channels and formats. My blog started as simply a means for me to return to my reading and to think more deeply about passages that initially stood out to me, and so I never thought of trying to reach others and amass an audience. But communicating with others is something I enjoy to do and intend to make part of my future career. Learning to use and understand different formats of media will help me not just send a message to other people, but to understand others in a more profound way.

 

What I truly enjoy about the quotes above from Wright, is that his goal is not to reach more people through new technology just to drive his content and sell people more stuff. Wright’s goal is to actually exchange ideas with other people. I am not good at social media and dislike the quickness with which a lot of our thinking and decision making is done today, but the tools we have certainly do allow us to exchange new ideas in new manners.

 

I think there are areas where individuals can change their habits of consumption, and groups can change their methods of delivering ideas to increase knowledge and help improve perceptions and relationships across society.

 

I am studying toward a Masters in Public Administration through the Political Science Department at the University of Nevada, but one certainly does not need to study politics to see that the general public is distrustful of technocratic knowledge delivered from policy think-tanks considered out of touch with our mainstream population. Better understanding of how we can use our technology as individuals to find helpful information and avoid information silos can reduce this resentment, but at the same time, a better understanding of the ways people communicate today will help academics, policy researchers, and people in government administration better share their ideas, thoughts, challenges, and perspectives with the general public in a way that can build new foundations of trust.

 

Like Wright, the goal must be to further develop the exchange of information and to develop greater knowledge on the end of the person delivering the message as well as the person consuming the message. A driving goal of increased profits would ultimately lead Wright to failure, but a mission of flexible learning will open new perspectives to lead to true development. This idea is true for Wright, and may be true for agencies, companies, researchers, and others who want their thoughts to have a greater impact on the planet.

Can We Change the Thoughts of Others?

Posted on by jabittan
A topic that has come up again and again for me since the November 2016 election is the idea that we may not be able to change anyones thinking through discussion, debate, or argument. People become so entrenched in beliefs, and are so reluctant to hearing information that does not support their opinion that we are not able to change anyone’s thought patterns besides our own. Author Ryan Holiday addresses this idea in his book, The Obstacle is the Way, by writing,

“You don’t convince people by challenging their longest and most firmly held opinions. You find common ground and work from there. Or you look for leverage to make them listen. Or you create an alternative with so much support from other people that the opposition voluntarily abandons its views and joins your camp.”

I think that Holiday is correct, but I think the real message from his quote above is the idea that you must find common ground with another before you look to change the way they think. People will discredit those who think differently from them and ignore information, even an Everest sized mountain of information indicating their views are incorrect. Speaking with people, listening to their views, understanding why they think a certain way, and offering our perspective are the only ways to honest communicate with others.

I recently listened to episode 174 of the podcast, Decode DC, and they brought on a guest to discuss this exact problem. The show features an interview with Canadian professor Jeremy Frimer from the University of Winnipeg who did a study of American’s and beliefs. He offered participants 10 dollars to read 8 statements disagreeing with their views, or 7 dollars to read 8 statements that were in line with their views. About 60 percent of people chose less money and read the statements that reinforced their views. In the episode, Dr. Frimer offers the same advice as Holiday, you must listen to the other person, understand their views, and identify your commonality before you can begin to discuss differences.

I believe we have begun to attach politics to our identify in a new way, and our social media infused world tells us that we should have a voice and opinion for any given situation. With political ideology being incorporated with our identity, political views seem to be coupled with who we are in a dangerous entrenched manner. We feel compelled to be resolute in our identity, and any information that does not align is a threat to our fundamental being. I don’t have fully developed thoughts and ideas on how social media and a pressure to build political ideology have become infused with our ideology, but if my ideas are correct, then the only way to have a civil discussion with someone is to follow the advice of Holiday and Frimer and disarm first ourselves when discussing our differences (especially political) with another person.

Bargains

Posted on by jabittan
In his book about the BP oil spill in the Gulf of Mexico, author Joel Achenbach explains the steps that were taken by both BP and the United States Government to solve the problem of the broken well leaking oil thousands of feet below the surface.  Our government eventually established a think tank task force of the best scientific minds in the country to address the problem in part by viewing it from new and unique perspectives.  One of the scientists brought on board was Dr. Steven Chu from Stanford University, and Achenbach explains why he was such a good addition to the team by referencing a graduation speech from Dr. Chu that outlined the way he thought about interacting with others in  the world.

 

In his speech Chu said, “In your future life, cultivate a generous spirit. In all negotiations, don’t bargain for the last, little advantage. Leave the change on the table. In your collaborations, always remember that ‘credit’ is not a conserved quantity. In a successful collaboration, everybody gets ninety percent of the credit.”

 

I really enjoy what Dr. Chu states in his quote and I think our society would benefit from hearing his quote more often. Whether it is scientific discussion, presidential politics, business negotiations, or marriage, trying to win any negotiation and take 100% of the credit will cut out some of the people with interest and input in the discussion.  Trying to instead find the best path to move forward while presenting an honest and valid view of world will help all parties advance.  Dr. Chu was invaluable to the BP oil spill team of scientists because of the way he could help arbitrate discussions and ideas for shutting the well. He was quick thinking, witty, encouraging of discussion, and also had everyone’s best interest in mind.

 

What the BP oil spill crisis showed was that no one could take 100% of the blame for the disaster, and that no one could take 100% of the credit for its solution. When we narrow our view of the situation we start to look at the problem in a black and white view, and we instantly start to assign wholesale blame and complete credit to single actors. We are much better off if we learn from the mistakes and see the ways in which everyone shared in the decisions that lead to the disaster, but also recognize the ways in which everyones’ actions lead to a joint solution.