Why Equality of Opportunity is a Myth - Ezra Klein - Star Wars - Yuval Noah Harari - Thrawn - Ahsoka - Sapiens

Why Equality of Opportunity is a Myth

I used to listen to the Ezra Klein show on a regular basis, and Klein was frequently critical of the idea of equality of opportunity. In our country, the idea of equality of outcomes is looked down upon, but the idea of equality of opportunity is praised. However, Klein argued that equality of opportunity was actually a much more difficult and radical idea to achieve  than equality of outcome. When you really consider all the advantages the children of millionaires or billionaires have over middle class children, and the subsequent advantages those children have over children raised in poverty, you can see that equality of opportunity is little more than a myth.
This idea is reflected in Yuval Noah Harari’s book Sapiens: A Brief History of Humankind. Harari writes, “most abilities have to be nurtured and developed. Even if somebody is born with a particular talent, that talent will usually remain latent if it is not fostered, honed and exercised. Not all people get the same chance to cultivate and refine their abilities.”
Our country believes that everyone can pull themselves up by their boot-straps, but the reality is that we almost all need someone outside of ourselves to help encourage us, coach us, and aid us in developing our skills, even if we are born with a natural talent. As I write this, I am reminded of two Star Wars books I recently listened to through Audible. In Star Wars: Ahsoka, the titular character explains to the parent of a force-sensitive child that if the child is not brought up by a Jedi and her force abilities are not nurtured, then they will eventually fade away. The force, and the ability to tap into the force, in Star Wars is a god-like power, but even those born with a special proclivity toward the force will lose that power if not properly trained. The child in the book, born on a planet on the outskirts of the major center of the galaxy, was not likely to have a chance to harness and maximize her force powers. She did not have the same opportunity to develop her natural talent as the Jedi Ahsoka did.
In another Star Wars title, Thrawn by Timothy Zahn, the titular character Thrawn meets a young cadet named Eli Vanto who is exceptionally skilled with data and strategic analysis, but who is also from a planet on the outskirts of the galaxy. Despite his exceptional skill, his rural and low status upbringing slotted him into a relatively minor career path within the Galactic Empire. Thrawn recognizes his talent by chance and continually encourages and challenges Eli to maximize his abilities (often against Eli’s own desires). In the end, Eli raises to a military rank he never expected, and while his own talent played a huge role, it was largely thanks to Thrawn that Eli had the opportunities to maximize his abilities.
The two Star Wars novels may be fiction, but they reflect a reality in our society that we are all aware of, but prefer not to think about. Instead of acknowledging that our talent needs to be cultivated, and that cultivation and the opening of doors often has to come from beyond ourselves, we imagine that we can get where we want through hard work and determination alone. Those are certainly important character traits, and can be seen clearly in the story of Eli Vanto, but alone they don’t mean that we are really going to maximize our potential.
In Sapiens, Harari continues, “even if people belonging to different classes develop exactly the same abilities, they are unlikely to enjoy equal success because they will have to play the game by different rules.” We like to believe that talent, hard work, and grit are all one needs to succeed to the greatest extent possible, but where we are born, who we know, and the opportunities that our birth, appearance, and upbringing provide can overwhelm the advantages that talent, hard work, and grit give us. Equality of opportunity is a myth, because we are playing different  games by different rules, and because we all rely on assistance from outside of ourselves to  get to where we want to be. For some, that assistance comes more easily than for others, and for some there are exceptional hurdles that make it difficult to get onto a path toward great success.
Severe Trauma and Medical Mistakes

Severe Trauma and Medical Mistakes

Some of us acknowledge that we are not great under pressure, but the reality is that pretty much all of us perform worse when we are under more pressure. The more stress, urgency, and high stakes consequences of the moment, the less likely we are to perform well. Whether we are on a cooking show, officiating a contentious sporting event, or trying to save someone’s life in the emergency room, the more pressure and faster things have to be done, the worse our outcomes will be.
In Grunt Mary Roach addresses this reality in relation to combat medics. “bleeding out is the most common cause of death in combat. This is the grim calculus of emergency trauma care. The more devastating the wounds, the less time there is to stabilize the patient. The less time there is and the graver the consequences, the more pressure medics are under – and the more likely they are to make mistakes.”
Give yourself a pass if you have performed poorly in a high stakes and high pressure situation in the past. If you have had to make quick decisions with people yelling at you, with things on fire, or with people unpredictably sick and injured, you probably didn’t perform well. Based on the research that Roach shares, that is to be expected. We perform well in situations where we can practice a lot, where we get immediate feedback, and where we have good aids to help us with our decision-making. The kind of high pressure situations that Roach describes are hard to practice, sometimes don’t have immediate feedback that is of any use for us, and don’t come with any aids to our decision-making. They are fast, confusing, and chaotic.
I would suggest that we simply accept that we will be in these kinds of situations at some points in our lives. If we are in a profession where we are expected to perform in such situations, then we probably do need to find a way to practice under pressure and stress, but don’t beat yourself up for repeatedly failing in practice. Failure under enormous pressure is something we can expect based on our physiological responses to stress and anxiety and our mental challenge of decision-making in such situations. Hopefully most of our actions and decisions can be mostly routinized, setting ourselves up for success rather than chaotic failure.
Bad Luck, Homelessness, and My Writing

Bad Luck, Homelessness, and My Writing

In The Homeless Christopher Jencks writes:
“When we try to understand this issue, it helps to remember that if bad luck were the main cause of homelessness, good luck would suffice to end it. Luck is by definition always changing. Thus if bad luck were the main cause of homelessness, most people would be homeless occasionally, but few would be homeless for long. In reality, most people are never homeless, a sizable number are homeless briefly, and a few are homeless for long periods. The long-term homeless are mostly people for whom almost everything imaginable has gone wrong for many years. Many are heavy drug or alcohol users. Many have severe mental disabilities. Even those who do not have such easily labeled problems have the kind of bad luck that recurs over and over, causing them to lose one job after another and one friend after another. …
Sympathetic writers and advocates often dwell on bad luck because they want to convince the public that the homeless are victims of circumstances beyond their control and deserve our help. This strikes me as a myopic strategy. It inspires incredulity among the worldly, and it leads the credulous to underestimate how much help the long-term homeless really need.”
These two paragraphs are a great summation of a lot of my thinking and also serve as a metacommentary on my recent writing about the homeless. When I imagine a homeless person, I generally do believe that numerous factors beyond their control had to exist for them to end up homeless. Even if it can be shown that they made poor choices, have generally been lazy their whole life, and have a long history of drug and alcohol abuse, I don’t think it is entirely fair to place all the blame for homelessness on the individual. I think bad luck, potentially starting by being born to unsupportive parents or being born with genes that make one less likely to succeed (genes contributing to ADHD or increased chances of addiction), can contribute to homelessness far more than good luck can contribute to getting out of homelessness. Still, I think Jencks’ point that those who advocate for better ways of thinking about the homeless can overplay the bad luck argument.
Homelessness is a serious problem that would be incredibly expensive to eliminate across the country. We currently don’t have the manpower to give adequate mental healthcare to everyone who needs it along with subsequent counseling and simple life skills training. We would have to pay all the people who help the homeless adapt to living in their own space. We would likely have to establish some sort of method to provide currently illegal drugs in a safe manner, another costly and complicated set of policies and institutions. It is not just a matter of giving the homeless a handout, it is  a matter of reshaping society and reorganizing our resources – a difficult, time intensive, and resource intensive process that couldn’t be done overnight, or even in a decade.
Some people are homeless for a short stretch due to bad luck, and their experience in homelessness, in terms of support they are or are not offered should not be determined by how we think and feel about the chronically homeless. Some individuals chose homelessness and some simply have no way to escape it at this point, and our policies generally stem from how we think about them. This is a mistake, especially if we want to help those who may fall into homelessness, but could escape it with early interventions. In the effort to bolster support and show that not all homelessness is chronic homelessness, we may overplay the bad luck argument, leading to disappointment when we don’t see changes in the visibly and chronically homeless. The problem is complex, includes different populations with different needs, and is easy to oversimplify arguments surrounding homelessness. Nevertheless, I think the impulse and general feeling of most people is that the homeless are lazy derelicts. I think we overplay the role of personal responsibility in society, and we fail to recognize how much our social responsibilities (or lack thereof) contribute to the problems we see around us. I think we should be honest about the costs, timelines, and effort involved with addressing homelessness, but I still feel that we need to make the argument that homelessness doesn’t happen in individual vacuums and that we shouldn’t simply blame the homeless for being homeless. We can discuss the bad luck that many people face on a path toward homelessness, and we can also address the social responsibility we all have in helping people avoid such deep failures.
Is Homelessness an Individual Phenomenon?

Is Homelessness an Individual Phenomenon?

The other weekend I went for a run along the American River in Sacramento. California’s high cost of living and high housing prices are not as bad in Sacramento as they are in San Francisco, but nevertheless, housing in Sacramento is expensive, and many people have been displaced and become homeless. There are many homeless encampments along the American River pathway, with unsightly debris littering the river banks. I will admit, it is easy to be critical of homeless people when you are out trying to exercise and don’t want to run past garbage and homeless individuals that are a little scary. I was tempted, while I was out trying to exercise and do something good for my health and well-being, to criticize those who were homeless and making my run less enjoyable.
But I don’t think homelessness is entirely the fault and failing of individuals. What I remembered while running is that homelessness doesn’t reflect just individual failure, but societal failures as well. At some point we failed these people. We failed to help them have safe and healthy homes to grow up within. We failed to provide them with support, counseling, and treatment of addiction or mental health disorders before they became homeless. We failed to help them find some sort of purpose or meaning within their lives to give them a reason to make the difficult choices necessary to succeed in America.
In his book Tell Them Who I Am Elliot Liebow makes the following proposition: “Homelessness is no longer a matter – if it ever was – of a few unfortunate winos or crazy people falling through the cracks of our vaunted safety net. Indeed, homelessness is not an individual matter at all. Homelessness today is a social class phenomenon, the direct result of a steady, across-the-board lowering of the standard of living of the American working class and lower class.”
We become so focused on ourselves as individuals and prize individualism so highly in the United States that we have failed to see how larger structural forces and systems shape our lives and the lives of others. If someone is poor and cannot afford housing, then we simply think they need to move to a part of the country with lower housing costs. Or we think they need to find a different job, develop new skills, and make something better of their lives. We don’t see how high housing costs, minimum wage jobs with no guaranteed health benefits, and societal disrespect have made people feel helpless and isolated. We don’t recognize that employers are taking advantage of low-wage employees, instead we criticize the low-wage employee for being in such a situation to begin with.
I think that Liebow is right, as much as I am tempted to be critical and judgmental at times. Homelessness is not something that just happens to a couple of bad apples, lazy individuals, or derelict drug addicts. If that were the case, the banks of the American River in Sacramento would not be so predictably crowded with homeless encampments. Homeless has become a larger phenomenon that we cannot address simply by telling the homeless to get clean and get to work. It is a societal failure, and if we want to criticize the homeless for failing in their personal responsibility, we have to acknowledge our own personal responsibility in creating a society and system that doesn’t fail those at the bottom.
Personal Responsibility & Failure

Personal Responsibility and Failure

In Tell Them Who I Am Elliot Liebow writes the following about one of the homeless women he met while researching his book, “Shirley found it too difficult and too painful to petition her children for assistance, not after she had spent years teaching them the importance of being self-reliant and independent.” Shirley represents a reality we often don’t think about in the United States. In our country we place a premium on personal responsibility. When we succeed we can feel great about ourselves, because we highlight the role of individual hard work, determination, and good judgment when we measure success. However, Shirley shows us the opposite side of this infatuation with personal responsibility – when you fail, it is all on you, and you are the one to blame. While success is understood to reflect personal virtues, failure is understood to reflect personal ineptitude or worse.
I like the narrative of personal responsibility. I like feeling good about the things in my life that have gone well. My dad came to the United States when he was 5, and grew up poor. My parents, and my uncles on my dad’s side, all made good decisions, have worked hard, and have avoided drugs and alcohol. Embracing the personal responsibility narrative feels good because it validates their lives and experiences, elevating their good character traits and decisions and ultimately elevating their social status. For me this is inspiring and has encouraged me to try to be as successful as they have been and follow their good examples.
But my parents and uncles are outliers and focusing on their story of individual success fails to acknowledge the ways that external forces can shape what is possible in someone’s life – theirs’s included. There is much we do not chose and much we cannot control that determines what is possible for us. Yes, we have to make good decisions and be hard working, but it is not all in our control. (For example, my dad and uncles are immigrants, but pass as white and one uncle answers ethnicity questions by lying and saying he is Italian – a tacit acknowledgement that not all of their success is entirely due to his own hard work and ingenuity.) Emphasizing personal responsibility, self-reliance, and independence fails to recognize how dependent we can be on others, and it can become crushing when we do fail or run into bad luck.
Shirley took her failure and homelessness personally, as a reflection of her character. She was too ashamed to ask for help, too ashamed to face her failure and look to family for assistance. When we highlight the individuals and downplay the systemic, structural, and social forces that influence our lives, then we put failure (not just success) on the shoulders of the individual. We become blameworthy for our failures, and for us to ask society, family, or friends for aid is to announce our personal failures and shortcomings.
Ultimately, I think our emphasis on personal responsibility can drive us to do great things, to try our hardest, and can reward us for grit and good decision-making. But I think we should also consider the flip side of the equation. When we fail, this narrative puts the failure entirely on us, without consideration of bad luck, larger economic and social forces, or other barriers and limits that we couldn’t control. We need to be aware of this and develop institutions that encourage the hard work of personal responsibility without crushing the individuals who fail, because we can’t be successful in absolutely everything we do, and some of us will have bad luck and face complete failure. We do not want people to be left in a position where they embody their failure and give up on hopes for improving themselves and their lives.
Housing Markets, Rent, and Workers

Housing Markets, Rents, and Workers

I don’t necessarily think that heavy handed government control of the provision of goods or services is the best way to organize our society and our resources, but I do think government intervention has a place. I think markets are great mechanisms for providing goods and services efficiently, but I think it is also clear that markets leave out some individuals and even well functioning markets have their points of failure. I also don’t believe there is some sort of dichotomy between government provided services and markets that cannot be breached. I think there is a need for government action when markets break or where markets fail to address people’s needs. Housing in particular seems to be one of those spaces.
There is not much incentive for landlords to provide low rent housing options to low-income renters. In his book Evicted Matthew Desmond shows how this leads to a limited supply of low rent housing options and how that low supply artificially inflates the cost of those options. Low rent, poor quality housing often isn’t actually that much cheaper than more expensive, nicer units which makes life for those in poverty unbearable. The standard advice to middle income renters or homeowners is to avoid spending more than 30% of your monthly income on rent or a mortgage. For the lowest income people in our society, that idea can be laughable.
Desmond also shows that simply raising wages for low-income individuals is not enough to avoid the high cost of rent. The limited supply of affordable housing options doesn’t exist in isolation. It exists within larger markets and forces, and will respond to other factors in the economy. Desmond writes, “when the American labor movement rose up in the 1830s to demand higher wages, landed capital did not lock arms with industrial capital. Instead landlords rooted for the workers because higher wages would allow them to collect higher rents. History repeated itself 100 years later, when wage gains that workers had made through labor strikes were quickly absorbed by rising rents.”
This dynamic between landlords and the wages of renters demonstrates a market failure. Rents can soar to absorb an increase to a worker’s income. People need a place to live, and even if the conditions are terrible, they cannot pass up housing. But as rents take larger and larger shares of their income, they have less to spend on groceries, utilities, and other necessities or enjoyments of life. The government does help people with food and some utilities, but people can hardly engage in our capitalistic society if an overwhelming amount of income is directed toward rent. Government provided low-income housing seems to be a necessity to correct for these market failures. Clearly large, densely crowded housing projects were not the right solution, but when we look at housing across the country we see a lot of different approaches to housing. Dense housing structures are not the only option, and other alternatives for reasonable and affordable government provided housing need to be attempted to help make the housing market work for more people and avoid eating any increase in wages that people earn as they try to escape dilapidated housing.
Eviction and Job Loss

Eviction & Job Loss

When we think about eviction and job loss, we probably imagine job loss being the cause for eviction. People lose their jobs, either because of an economic downturn or due to poor performance, and end up being evicted if they cannot find another job in time to pay the rent. Jobs provide money which is needed for maintaining stable housing, so the causal arrow flows from job loss to eviction.
But Matthew Desmond argues that the causal arrow can often point in the other direction. Eviction can cause job loss. In Evicted he writes, “job loss could lead to eviction, but the reverse was also true. An eviction not only consumed renters’ time, causing them to miss work, it also weighed heavily on their minds, often triggering mistakes on the job. It overwhelmed workers with stress, leading them to act unprofessionally, and commonly resulted in their relocating farther away from their worksite, increasing their likelihood of being late or missing days.”
Housing is not something we can afford to think of as a luxury or as a reward for good behavior and an industrious attitude. Housing is in many ways a basic right, and our economic system depends on people having reasonable and affordable housing to participate in the labor market. When we make housing impossible for people to maintain it has an effect on their job performance, hurting our economic system.
The fact that the causal arrow can flow from eviction to job loss also belies another idea that we pride ourselves on in our country – the idea that everyone deserves a second chance. Instead, what Desmond’s quote shows is that one bad outcome can compound and overwhelm an individual. Rather than having a second chance, people snowball into worse states of affairs, each setback making recovery harder and further away. Perhaps an individual spent unwisely, perhaps they used drugs, and perhaps they made other serious mistakes that made their eviction inevitable. But instead of a second chance and an opportunity to bounce back from their mistake, we punish them further by making it harder for them to keep their job. If they do lose their job following an eviction, then they are marginalized even further and pushed further from society. Rather than a second chance, we seem to push people against a steep cliff where any breeze of bad luck could send them tumbling with no end in sight.
Undeserving Poor

Undeserving Poor

Our nation encourages us to look at the outcomes within our lives as the product of our own doing. How hard we work, how much effort we make to learn and get ahead, and how well we do with making good decisions determines whether we are successful, poor, addicted to drugs, healthy, and happy. This is the narrative that drives our lives, and any failure within any area of our life ultimately represents some type of personal or moral failure by us as individuals. However, is this really an accurate way of looking at humans living within complex societies? Should everything be tied to this sense of hyper personal-responsibility?
Matthew Desmond questions this idea throughout his book Evicted, but he also shows how dominant and entrenched this idea is. Even among our nation’s poorest who have faced extreme difficulties and poverty, the idea of personal responsibility is still the driving narrative around life. Writing about individuals in poverty living in a trailer park Desmond writes, “Evictions were deserved, understood to be the outcome of individual failure. They helped get rid of the riffraff some said. No one thought the poor more underserving than the poor themselves.” Even those living in the deepest poverty, those who have ostensibly failed the most within our capitalistic society, see each other as personal failures, not as victims of a system that was stacked against them. They don’t see themselves as getting swept up in a system and society that didn’t help provide enough support, guidance, and opportunity for them. They only see the bad choices that have landed people in the trailer park, and subsequently driven them out through eviction.
The reality is that as individuals we still exist within a society. We are still dependent on numerous social systems and institutions which shape the reality of the worlds we inhabit and the opportunities and possibilities available to us.  Drug use, for example, use seems like an individual decisions, however research on adverse childhood experiences and the impact of loss of meaning, social connections, and opportunity, shows that there are social determinants that drive drug use across communities. What seems like simply an individual decision based entirely on personal morality has numerous dimensions that cannot be explained simply by individual level decisions.
Desmond argues that evictions are also not something we should see as simply personal failures. There are numerous factors that can push an individual toward a downward spiral that ends in eviction. There are numerous points where social systems and institutions seem designed to drive poor people to failure. Blaming individuals for their own failure and subsequent eviction hides the ways in which we are all responsible to a system that either lifts us all up, or allows some of us to fail spectacularly. Focusing just on an individual’s poor decisions, and not seeing those decisions as a consequence or symptom of larger structural failures means that we can never address the root causes that push people toward failure, poverty, drug use, and eviction. It is easy to blame the individual, but it is inadequate.
When Personal Responsibility Runs Into Trauma

When Personal Responsibility Runs Into Trauma

Recently, my reading and writing has been critical of the idea of personal responsibility. Because we live in a society that is hyper focused on personal responsibility, because we live in an economic system where success is taken a representation of individual characteristics, and because the dominant religious views in our nation have viewed success as rewards for good individual choices and attributes, I find it necessary to push back against that narrative and look for examples of how personal responsibility can be discounted in evaluating the success or failure of another person. Perhaps living in a society that hyper devalued personal responsibility I would feel the need to highlight the role of individual responsibility in our lives, but as things are, it feels important to me is to write about the ways that structural and systemic forces can influence our lives, including the level of personal responsibility we are able to bring to individual situations and circumstances.
Trauma is one of those large structural and systemic forces that should make us re-think personal responsibility. Entrepreneurial autobiographies, self-help books, and even philosophical thinkers (like Ryan Holiday who I really find influential) talk about the importance of being able to overcome obstacles to become successful. However, a failure to adequately address and process trauma, something almost no one can (perhaps no one at all), can do on their own can prevent individuals from being able to overcome even the smallest of obstacles. Trauma can originate from incredibly early on in our lives, at a time when our brains are in their infancy and unable to even remember and recall the trauma. This doesn’t mean that trauma won’t still influence a life for decades to come. There have been lots of studies that look at childhood violence, food scarcity, and other traumatic factors and life outcomes for individuals as adults and found that those who experienced trauma have worse economic outcomes later in life.
This isn’t surprising, but somehow these findings never seem to properly make it into self-help books or our narrative around personal responsibility. Often, if past trauma is addressed in our personal responsibility culture, it is presented as another personal responsibility of the individual facing the trauma to seek out the proper help and therapy to be able to reprogram their mind.
This leaves individuals who have faced trauma in a precarious position. Their trauma is ignored and when it is recognized, it falls back onto the individual to do something to overcome it. Larger structural forces and systems don’t make an effort to understand an individual’s trauma and we don’t have larger systems and structures to provide a robust social support system to encourage and provide therapy to those who need it.
In $2.00 A Day authors Kathryn Edin and H. Luke Shaefer demonstrate how severe the trauma of others can be in shaping their lives and driving them into $2.00 a day poverty. Regarding one individual presented in the book they write, “surviving repeated abandonment by the adults in her life and a nearly constant exposure to danger had left Rae with underlying feelings of rage. Even at the relatively calm Parma store, Rae’s temper could flare up unexpectedly with slight provocation.”
For Rae, past trauma made it almost impossible for her to function in an individualistic and capitalistic society. Our individualism and capitalism has helped propel America to be the richest country on earth and has given us great luxury and has improved our world in many ways, but it has also left those who faced severe trauma, such as repeated abandonment as a child and physical danger, left alone with no appropriate way to cope with routine stresses and anxieties. It is no surprise that Rae had trouble holding a job, trouble connecting with other people to be a stable roommate, and  trouble containing her anger when provoked by rude customers. When living with the kind of trauma of physical abuse and abandonment that Rae experienced, self-preservation required a fierce and powerful reactions to threats, and that mindset could not simply be turned off even if Rae had read the best self-help book on the market.
We need to think of the trauma of others in our daily interactions and judgements of them. The United States does not have ample social support systems such as professional therapists, well trained mentors, or robust family networks for most people to receive the support necessary to overcome severe trauma. It is easy to dismiss someone who seems to act irrationally, as we can imagine Rae often did on the job or in her personal relationships, because we focus so intensely on the individual and personal responsibility. However, if we don’t recognize the role that trauma plays and the importance of social support for individuals who have been traumatized, then we risk pushing people to ruin, to $2.00 a day poverty, and potentially to suicide. It is not unreasonable to argue that our society needs to do more to support these people than say it is their personal responsibility to seek out the help they need on their own.
A Clash Between Personal Responsibility and Structural Forces

A Clash Between Personal Responsibility and Structural Forces

Personal responsibility in the United States is huge. It drives much of how we understand ourselves, others, and our economic and political systems. We believe that the individual has the power to shape their life for the better, to overcome obstacles, and to find success as long as they take the responsibility to do the right things. We reward those who are responsible and succeed and we offer little aid or assistance for those who can’t seem to figure it out on their own.
“Yet laying the blame on a lack of personal responsibility obscures the fact that there are powerful and ever-changing structural forces at play,” write Kathryn Edin and H. Luke Shaefer in their book $2.00 A Day. In the United States there is opportunity to achieve the American Dream and to reach for a better life, but there are also challenging factors that limit the opportunities for some while amplifying the opportunities for others. There are real structural forces which limit the opportunities and second chances for some people, and are ignored by those who don’t face such challenges.
Writing specifically about the low-wage job market, Edin and Shaefer continue, “whatever can be said about the characteristics of the people who work low-wage jobs, it is also true that the jobs themselves too often set workers up for failure.”
Edin and Shaefer explore commonalities among low-wage jobs that seem designed to provide marginal benefits to employers by making the jobs themselves more challenging for the employees. Service sector jobs often have unpredictable hours, don’t come with any benefits, don’t include opportunities for promotion, and can be physically demanding without appropriate supplies and materials for employees to complete their work. When low-wage workers are desperate for employment, they cannot complain to any government agencies about unfair or poor working conditions. If the employer is shut down, then they loose their source of income, even if it is dehumanizing. As a result, hard work doesn’t pay in these low-wage jobs. After enough poor experiences where working hard doesn’t help someone get ahead, it is not surprising that many opt out all together or put forward minimal effort when they do get an opportunity.
The larger structural forces, however, often end up being ignored. In the United States we chose just to focus on the individual and their responsibility, blaming them for quitting a job which was designed to make them fail. We blame the individual for not being smart enough, skilled enough, or resilient enough to stick it out and get to a better position after starting at a minimum-wage, dead-end job. Personal responsibility and structural forces clash, but from the outside we are only able to focus on the failures of the individual, giving little thought to the larger forces at play.