In the book Risk Savvy Gerd Gigerenzer describes the work of top executives within companies as being inherently intuitive. Executives and managers within high performing companies are constantly pressed for time. There are more decisions, more incoming items that need attention, and more things to work on than any executive or manager can adequately handle on their own. Consequentially, delegation is necessary, as is quick decision-making based on intuition. “Senior managers routinely need to make decisions or delegate decisions in an instant after brief consultation and under high uncertainty,” writes Gigerenzer. This combination of quick decision-making under uncertainty is where intuition comes to play, and the ability to navigate these situations is what truly comprises the leader’s toolbox.
Gigerenzer stresses that the intuitions developed by top managers and executives are not arbitrary. Successful managers and companies tend to develop similar tool boxes that help encourage trust and innovation. While many individual level decisions are intuitive, the structure of the leader’s toolbox often becomes visible and intentional. As an example, Gigerenzer highlights a line of thinking he uncovered when working on a previous book. He writes, “hire well and let them do their jobs reflects a vision of an institution where quality control (hire well) goes together with a climate of trust (let them do their jobs) needed for cutting-edge innovation.”
In many companies and industries, the work to be done is incredibly complex, and a single individual cannot manage every decision. The structure of the decision-making process necessarily needs to be decentralized for the individual units of the team to work effectively and efficiently. Hiring talented individuals and providing them with the autonomy and tools necessary to be successful is the best approach to get the right work done well.
Gigerenzer continues, “Good leadership consists of a toolbox full of rules of thumb and the intuitive ability to quickly see which rule is appropriate in which context.”
A leader’s toolbox doesn’t consist of specific lists of what to do in certain situations or even specific skills that are easy to check off on a resume. A leader’s toolbox is built by experience in a diverse range of settings and intuitions about things as diverse as hiring, teamwork, and delegation. Because innovation is always uncertain and always includes risk, leaders must develop intuitive skills and be able to make quick and accurate judgements about how to best handle new challenges and obstacles. Intuition and gut-decisions are an essential part of leadership today, even if we don’t like to admit that we make important decisions on intuition.