My last post was about negative error cultures and the harm they can create. Today is about the flip side, positive error cultures and how they can help encourage innovation, channel creativity, and help people learn to improve their decision-making. “On the other end of the spectrum,” writes Gerd Gigerenzer in Risk Savvy, “are positive error cultures, that make errors transparent, encourage good errors, and learn from bad errors to create a safe environment.”
No one likes to make errors. Whether it is a small error on our personal finances or a major error on the job, we would all rather hide our mistakes from others. In school we probably all had the experience of quickly stuffing away a test that received a bad grade so that no one could see how many questions we got wrong. Errors in life have the same feeling, but like mistakes on homework, reports, or tests, hiding our errors doesn’t help us learn for the future. In school, reviewing our mistakes and being willing to work through them helps us better understand the material and shows us where we need to study for the final exam. In life, learning from our mistakes helps us become better people, make smarter decisions, and be more prepared for future opportunities.
This is why positive error cultures are so important. If we are trying to do something new, innovative, and important, then we are probably going to be in a position where we will make mistakes. If we are new homeowners and don’t know exactly how to tackle a project, we will certainly err, but by learning from our mistakes, we can improve and better handle similar home improvement projects in the future. Hiding our error will likely lead to greater costs in the future, and will leave us dependent on others to do costly work around the house. Business is the same way. If we want to grow to get a promotion or want to do something innovative to solve a new problem, we are going to make mistakes. Acknowledging where we were wrong and why we made an error helps us prepare for future challenges and opportunities. It helps us learn and grow rather than remaining stuck in one place, not solving any problems and not preparing for future opportunities.
80,000 Hours has a great “Our Mistakes” section on their website, demonstrating a positive error culture.