The Coaching Habit by Michael Bungay Stanier is not just a book with a few good theories about coaching. Bungay Stanier includes a lot of specific words, phrases, and conversation examples to help you see concrete ways to improve your coaching. One example that Bungay Stanier includes is a quick way to get a coaching conversation moving in a clear path to help you discuss the issues that are driving the challenges for the individual you are working with. His quick start question is as follows:
“So there are three different facets of that [the problem the individual said they are having] we could look at … the project side — any challenges around the actual content. The people side — any issue with team members/colleagues/other departments/bosses/customers/clients. And patterns — if there’s a way that you’re getting in your own way, and not showing up in the best possible way. Where should we start?”
What I love about this question is that from the start, it disentangles different parts of a problem that anyone may be facing. In my own life, and in listening to others, I have noticed how frequently all of these different issues seem to meld together and become overwhelming. By disaggregating each piece of the problem, you can begin to look at individual items in a manageable way. It is a lot easier to begin to look for things that one can change or adjust, when you take the pieces one by one and fit them back together.
This question also helps to steer coaching conversations away from becoming venting conversations. I really struggle in my relationship with my wife with handling conversations about the challenges she faces. One of the reasons is because I don’t handle venting well. When my wife wants to vent and tell me about the issues and challenges she faces my natural reaction is to simply tell her what she should do as if I was some sort of magic profit who could solve all her problems. Of course, my views of her challenges are not actually accurate and my advice giving does not work in these venting conversations. By steering questions away from venting using the approach that Bungay Stanier suggests in the quote above, we can heave more productive conversations focused on what really matters. A coaching session will be useless if it becomes a venting session. The other person may feel better temporarily about having a chance to vent, but nothing will actually be solved and their possibly mistaken perceptions will in a sense be validated by being heard.
The questions that Bungay Stanier presents in the quote above keeps us focused on specific issues in a solutions oriented direction. The questions also show that there are different aspects of our problems that need to handled in different ways. By working with the individual to acknowledge the self originating aspects of their problem, you get them to refocus on themselves and their growth without blaming other people for their challenges. The other pieces of the issue can be also worked on in a more objective manner when we are not looking at the whole.