Tag: Workplace

Performance and Mood

Performance and Mood

Posted on by jabittan
We are in the middle of a global health pandemic, but it comes at a time when companies are starting to radically re-think the work environments they set up for their employees. I worked for a time for a tech company based out of the San Francisco Bay Area, and saw first hand the changing thoughts in how companies relate to their employees. Every day wasn’t a party, but companies like the one I worked for were beginning to recognize how important a healthy, happy, and agreeable workforce is to productivity and good outcomes as whole. The pandemic has forced companies to think even more deeply about these things, and some blend of remote and office work schedules will likely remain for a huge number of employees. Hopefully, we will walk away from the pandemic with workplaces that better align with the demands placed on people today, and hopefully we will be more happy in our work environments.

 

Research that Daniel Kahneman presents in his book Thinking Fast and Slow suggest that adapting workplaces to better accommodate employees and help them be more happy with their work could have huge positive impacts for our futures. Regarding tests for intuitive accuracy, Kahneman shares the following about people’s performance on tests and their mood:

 

“Putting participants in a good mood before the test by having them think happy thoughts more than doubled accuracy. An even more striking result is that unhappy subjects were completely incapable of performing the intuitive task accurately; their guesses were no better than random.”

 

Our mood impacts our thoughts and our thinking processes. When we are happy, we are better at making intuitive connections and associations. If we need to be productive, accurate, and intuitive, then we better have an environment that supports a relatively high level of happiness.

 

If our work environment does the opposite, if we are overwhelmed by stress and must deal with toxic culture issues, then it is likely that we will be less accurate with our tasks. We won’t perform as well, and those who depend on our work will receive sub-par products.

 

There is likely a self-perpetuating effect with both scenarios. A happy person is likely to perform better, and they will likely be praised for their good outcomes, improving their happiness and reinforcing their good work. But someone who is unhappy will likely have poor performance and is more likely to be reprimanded, leading to more unhappiness and continued unsatisfactory performance. For these reasons it is important that companies take steps to help put their employees in a good mood while working. This requires more than motivational posters, it requires real relationships and inclusion in important decisions around the workspace. In the long run, boosting mood among employees can have a huge impact, especially if the good results reinforce more positive feeling and continued high quality output. Changing work schedules and locations as forced upon employers by the pandemic can provide an opportunity for employers to think about the demands they place on employees, and what they can do to ensure their employees have healthy, safe workplaces that encourage positive moods and productivity.
Workplace Design

Workplace Design

Posted on by jabittan
One of the things I am secretly fascinated by is workplace design in our modern knowledge work economy. I’m not so interested in where the copy room is located, how the office kitchen is built out, or what furniture/decorations are around, but the big high level design question: where will our employees sit to do their work? (or stand sometimes if your company is cool like that)

 

A lot of companies today are trying to get away from standard cubicle models for offices. The traditional work-space where senior team members have their own office while junior members are in cramped cubicles feels anachronistic, especially for modern tech companies. The alternative has been open office spaces, where dividers between employee workstations are minimized. Companies want to be innovative, to spur conversation between creative individuals, and they also want to create environments where employees would actually want to be, rather than soul sucking cubicle farms.

 

However, thinking and focusing in open work-spaces can be challenging. As Cal Newport writes in his book Deep Work, “Both intuition and a growing body of research underscore the reality that sharing a work-space with a large number of coworkers is incredibly distracting – creating an environment that thwarts attempts to think seriously.” When it comes time to buckle down and focus to get an important project done, an open work-space can become a major hurdle.

 

In his book, Newport encourages more of a hub and spoke style office. He doesn’t say if he thinks everyone should have their own office or be in a dreaded cubicle farm, but he thinks that people should be split by departments/teams into hubs where people can get a little more quite space to do deep work. He encourages developing open pathways to the bathroom, kitchen, or conference rooms that encourage serendipitous connections with others, to help spur some creative encounters that might otherwise not happen in individual offices. He doesn’t think we should all just be isolated away in our little hubs, but in a sweet spot where we have space to think as well as chances to interact and share different ideas and perspectives. “Isolation is not required for productive deep work. Indeed, their example [Bell Labs] indicates that for many types of work – especially when pursuing innovation – collaborative deep work can yield better results.”

 

I’m still not sure exactly what the perfect office space would be for different types of companies based on Newport’s thoughts. Should a CPA firm have a hub and spoke style office, or do they really need their own walled off offices? How exactly do you balance the need for focus spaces with the need to actually interact with other human beings, to prevent employees from going to work but never interacting with anyone? Space for deep work is important, but Newport also advocates for bumping into other creative people at reasonable intervals to foster creativity and heighten innovation and productivity. I’m not sure where exactly we will end up with workplace design, but I don’t think it will be in a space where everyone has their own office or a space where no one has an office.